Politique de remboursement

We hope that you will be delighted with everything you purchase from Signature Dress. If for any reason you are not satisfied, you may return the item(s) for a refund within 21 days from the date you receive your order, provided it is in its original, unused condition. You will be responsible for the cost to return the item(s) plus a handling surcharge of 5%. There is no surcharge if you are exchanging for an alternative item/credit note.

Start your return request here

Terms & Conditions

Items must be in unworn and in the same condition. Garments that have deodorant stains, make up marks, stains, pulls, runs or perfume or smoke odours will not be accepted for return. All items are carefully checked over before they are sent out and as such we can confirm that they are in perfect condition. If for any reason it is not in it's original condition there will be no refund.

We aim to process all refunds and exchanges within 5 business days of receiving the return back. Please allow a further 5 business days for this to reflect in your accounts.

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sarah@signaturedress.co.uk. Please note that returns will need to be sent to the following address: Signature Dress, 3 Church Street, Brierley, Barnsley, South Yorkshire, S72 9 JR. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sarah@signaturedress.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 21 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 21 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 21 business days have passed since we’ve approved your return, please contact us at sarah@signaturedress.co.uk.